Frequently Asked Questions

Everything you need to know about your next run with BlackToe Running.

How do I know I am choosing the right running shoe for my gait?

We recommend checking our online size guide or visiting us for a professional gait analysis. Our experts help identify if you need neutral, stability, or motion control footwear based on your arch and stride.

What is your return policy on worn running shoes?

We offer a 30-day satisfaction guarantee. If your shoes aren't performing as expected, you can return them for a store credit or exchange, provided they show only light wear from testing.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout if you need your gear before race day.

Do you offer international shipping for specialized gear?

Yes, BlackToe Running ships worldwide. International delivery times vary by location but generally arrive within 7-14 business days.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.